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Getting started

Getting started

Everything you need to set up your Mutual Africa Pay account, understand the platform, invite your team, and get your business running on the system from day one.

What is Mutual Africa Pay?

Mutual Africa Pay is an accounting and payments software platform built specifically for African businesses. It combines invoicing, expense tracking, financial reporting, payroll, payments, banking reconciliation, and business operations management into a single connected system — so that everything a business needs to manage its finances and operations is in one place rather than spread across multiple disconnected tools.

Mutual Africa Pay is designed for businesses of all sizes operating across African markets — from sole traders and freelancers on the free Solopreneur plan through to large enterprises and multi-entity groups on the Enterprise plan. The platform is built to handle the currencies, payment channels, compliance requirements, and business realities specific to African commerce, rather than being a Western-market product adapted for African use.

What Mutual Africa Pay covers

The platform is organised into seven product areas. The Accounting and Finance module covers invoicing, expense tracking, profit and loss reporting, balance sheet, VAT reporting, and aged receivables and payables. The Payments module covers payment links, recurring billing, multi-currency settlements, utilities payments, and payments infrastructure. The Banking module covers bank reconciliation and open banking connections. The Business Operations module covers client management, supplier management, inventory, purchase orders, quotes, project tracking, document storage, and point of sale. The People and Growth module covers payroll processing, email marketing, and cash flow intelligence. The Compliance and Administration module covers roles and permissions, audit trail, POPIA and GDPR compliance, and business lending. The Integrations module covers WhatsApp and SMS invoicing, accounting data migration, e-commerce connectors, the mobile app, and the enterprise module.

Mutual Africa Pay is available on iOS, Android, and as a web application — so you can run your business from any device, anywhere on the continent.
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Setting up your account

Creating a Mutual Africa Pay account takes less than five minutes. You will need a valid email address and a phone number to complete the process.

1

Go to mutualafricapay.com — Click the Sign Up button in the top navigation. You will be taken to the account creation page.

2

Enter your details — Provide your full name, email address, and a password. Your password must be at least eight characters and include a number.

3

Verify your email address — Mutual Africa Pay sends a verification email to the address you provided. Open the email and click the verification link. If it does not arrive within a few minutes, check your spam folder.

4

Verify your phone number — After email verification, Mutual Africa Pay sends a one-time PIN to your mobile number. Enter the PIN on screen to confirm your number.

5

Create your organisation — Enter your business name, select your primary country of operation, choose your base currency, and add your business registration number if applicable. This information appears on all invoices and financial documents.

6

Choose your plan — Select the plan that suits your current business size. You can start on the free Solopreneur plan and upgrade at any time as your business grows.

If you are migrating from another accounting platform, do not start entering data manually. Read the accounting migration article first — Mutual Africa Pay can import your historical data, client records, and chart of accounts to preserve continuity.

After your account is set up

Once your account is active, Mutual Africa Pay will walk you through a short setup checklist — connecting a bank account, adding your first client, and sending your first invoice. Completing the checklist takes around ten minutes and ensures that the core features are ready to use from day one.

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Inviting team members and setting roles

Mutual Africa Pay allows you to add team members to your account and control exactly what each person can access. This is available on the Growth plan and above. The Solopreneur plan is a single-user account.

How to invite a team member

1

Go to Settings — Click your organisation name in the top navigation and select Settings, then navigate to the Team Members section.

2

Click Invite Team Member — Enter the email address of the person you want to invite. Mutual Africa Pay sends them an invitation email with a link to set up their access.

3

Assign a role — Select the role that matches what this person needs to do. Roles control which modules they can access and what actions they can take.

4

The team member accepts the invitation — When they click the link in their invitation email, they create their own login credentials and are added to your organisation automatically.

Available roles

Owner — Full access to every module, setting, and financial record. The owner role is assigned to the account creator and is the only role with access to billing and user management.

Accountant — Full access to all financial modules including invoicing, expenses, reporting, bank reconciliation, VAT, and payroll. No access to business settings or user management. Designed for internal finance staff or external accountants.

Manager — Access to operational modules including client management, supplier management, inventory, purchase orders, quotes, and projects. View-only access to financial reports. Cannot access payroll or financial configuration.

Viewer — Read-only access to specified modules. Designed for directors, investors, or advisors who need visibility without the ability to create or edit records.

When an employee leaves your business, deactivate their account immediately from the Team Members settings. Deactivation removes all access instantly but preserves their historical activity in the audit trail.
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Creating your organisation profile

Your organisation profile in Mutual Africa Pay controls the information that appears on all invoices, statements, quotes, and financial documents your business produces. Keeping it accurate and complete ensures your documents look professional and contain the correct legal and contact details.

What your organisation profile contains

The profile holds your business legal name, trading name if different, registered address, contact telephone number, email address, website, business registration number, VAT registration number, company logo, and your base currency. It also stores your financial year settings, which determine how annual reports and year-to-date figures are calculated.

How to update your organisation profile

1

Go to Settings — Click your organisation name in the top navigation and select Settings.

2

Select Organisation Profile — You will see all editable fields for your business details.

3

Upload your logo — Mutual Africa Pay accepts PNG and JPEG formats. A square or landscape logo at minimum 200 by 200 pixels works best. Your logo appears on the header of all invoices, quotes, and statements.

4

Enter your VAT number — If your business is VAT registered, enter your VAT registration number here. Mutual Africa Pay will include it on all tax invoices automatically.

5

Set your financial year — Select the month your financial year starts. Most South African businesses use a March start. This setting affects how year-to-date figures and annual reports are calculated.

6

Save your changes — Click Save. Changes take effect immediately on all new documents. Existing documents are not retroactively updated.

Your base currency is set during initial account setup and cannot be changed after the first transaction has been recorded. If you need to change it, contact the Mutual Africa Pay support team before recording any transactions.
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Choosing the right plan

Mutual Africa Pay offers four plans. The right plan depends on the size of your business, the number of people who need access, and which features you need. You can upgrade at any time — your data carries across automatically and the upgrade takes effect immediately.

Solopreneur — Free

The Solopreneur plan is permanently free for businesses that stay under one hundred invoices and quotes per month combined. It includes invoicing and billing, expense tracking, profit and loss reporting, client management, payment links, quotes and estimates, document storage, the mobile app, and WhatsApp payment notifications. It supports one user and one business entity. There is no time limit on the free plan — it is free for as long as your transaction volume stays under the monthly cap.

Growth — R249.99 per month

The Growth plan is designed for businesses that have outgrown the Solopreneur limits. It supports up to three users and one entity, with up to one thousand transactions per month. It includes all Solopreneur features plus VAT reporting, recurring billing, supplier management, purchase orders, bank reconciliation, open banking connections, payroll processing, and email marketing.

Summit — R999 per month

The Summit plan is designed for growing businesses that need more users, higher transaction volumes, and the full feature set. It supports up to fifteen users and three entities, with up to fifty thousand transactions per month. It includes all Growth features plus inventory management, point of sale, project and job tracking, cash flow intelligence, multi-user roles and permissions, the audit trail, POPIA compliance controls, and e-commerce connectors.

Enterprise — Custom pricing

The Enterprise plan is for large organisations, multi-entity groups, financial institutions, and businesses with complex or regulated financial operations. It includes all Summit features plus custom workflow configuration, dedicated account management, enterprise service level agreements, bespoke integrations, and multi-entity management. Pricing is based on your organisation's requirements — contact the Mutual Africa Pay team to discuss.

Annual billing on the Growth and Summit plans saves ten percent compared to monthly billing. The discount is applied automatically when you select annual at checkout.
All plans can be trialled on the Growth features for fourteen days from account creation. No credit card is required for the trial.
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Migrating from another accounting tool

Mutual Africa Pay supports full data migration from other accounting platforms including Xero, QuickBooks, Sage, Wave, and spreadsheet-based systems. Migration preserves your financial history so that switching to Mutual Africa Pay does not mean starting from scratch.

What can be migrated

Mutual Africa Pay can import your chart of accounts, client and supplier records with contact details and payment terms, historical invoice and transaction records, opening balances for all accounts, and existing product and inventory records where applicable.

How to start your migration

1

Export your data from your current system — Most accounting platforms allow you to export your chart of accounts, contacts, and transaction history as CSV or Excel files. Your current provider's help centre will have instructions specific to that platform.

2

Go to Settings in Mutual Africa Pay — Navigate to Data and Integrations, then select Accounting Migration.

3

Upload your export files — Mutual Africa Pay accepts CSV and Excel formats. The migration tool guides you through mapping your exported columns to the correct fields in Mutual Africa Pay.

4

Set your migration date — Choose the date from which you want Mutual Africa Pay to be your live system. Opening balances as at that date will be established from your imported data.

5

Review the import preview — Before confirming, Mutual Africa Pay shows you a summary of what will be imported — number of clients, suppliers, transactions, and any items flagged for review.

6

Confirm and go live — Once you are satisfied with the preview, confirm the migration. Historical data is available immediately after import.

Do not start entering live transactions in Mutual Africa Pay until your migration is complete and you have verified that opening balances match your previous system. Running two systems simultaneously creates reconciliation problems.

Getting help with migration

If your data is complex or you are migrating more than three years of financial history, the Mutual Africa Pay support team can assist. Submit a support ticket with Migration Assistance in the subject line and a member of the team will contact you to discuss the process.

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The Mutual Africa Pay dashboard explained

The Mutual Africa Pay dashboard is the first screen you see when you log in. It gives you a real-time summary of your business's financial position without requiring you to run any reports manually. Everything on the dashboard updates automatically as invoices are raised, payments are received, and expenses are recorded.

Revenue and cash position

The top section of the dashboard shows your total revenue for the current month to date, your total expenses for the current month to date, and your net profit for the period. Below this is your current cash position — the combined balance across all connected bank accounts and any recorded cash positions. This figure reflects your actual available cash, not your invoiced revenue.

Outstanding receivables

The receivables widget shows the total amount currently owed to your business by clients — broken down into current, overdue by thirty days, overdue by sixty days, and overdue by more than ninety days. Clicking any bracket takes you directly to the filtered aged receivables report for that aging period.

Upcoming payables

The payables widget shows supplier bills and other obligations due in the next thirty days. This gives you visibility into upcoming cash outflows so you can plan payment runs in advance rather than reacting to due dates as they arrive.

Recent transactions

The recent transactions feed shows the last ten financial events across your account — invoices raised, payments received, expenses recorded, and payroll runs. Each entry links directly to the underlying record.

Cash flow forecast

On Summit and Enterprise plans, the dashboard includes a forward-looking cash flow chart showing your projected cash position for the next thirty, sixty, and ninety days — based on outstanding invoices, recurring expenses, and historical payment patterns. On Growth plan, a simplified cash position indicator is shown.

You can customise which widgets appear on your dashboard from the Dashboard Settings option in the top right of the dashboard screen.
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