{"id":7430,"date":"2026-07-16T15:03:24","date_gmt":"2026-07-16T15:03:24","guid":{"rendered":"https:\/\/mutualafricapay.com\/marketplace\/?page_id=7430"},"modified":"2026-07-16T15:16:22","modified_gmt":"2026-07-16T15:16:22","slug":"knowledge-base","status":"publish","type":"page","link":"https:\/\/mutualafricapay.com\/marketplace\/knowledge-base\/","title":{"rendered":"knowledge base"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7430\" class=\"elementor elementor-7430\">\n\t\t\t\t<div class=\"elementor-element elementor-element-250da79 e-con e-atomic-element e-flexbox-base e-e2e265e \" data-id=\"250da79\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"250da79\">\n    \t\t<div class=\"elementor-element elementor-element-98736c6 elementor-widget elementor-widget-html\" data-id=\"98736c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!--\r\n  Mutual Africa Marketplace \u2014 Knowledge Base\r\n  ------------------------------------------------------------\r\n  STANDALONE file. 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.mafp-how-item{flex-direction:column;gap:8px;}\r\n}\r\n<\/style>\r\n\r\n<!-- ===================== HERO \/ SEARCH ===================== -->\r\n<section class=\"mafp-kb-hero\">\r\n  <div class=\"mafp-wrap\">\r\n    <h1>Marketplace Help Center<\/h1>\r\n    <p>Answers about listing, buying, verification, and pricing on MAP Marketplace.<\/p>\r\n    <div class=\"mafp-search\">\r\n      <i class=\"ti ti-search\"><\/i>\r\n      <input type=\"text\" id=\"mo-kbSearch\" placeholder=\"Search for a topic, e.g. 'KYC' or 'fee'\">\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\r\n<!-- ===================== HOW IT WORKS (detailed) ===================== -->\r\n<section class=\"mafp-section\">\r\n  <div class=\"mafp-wrap\">\r\n    <h2>How it works<\/h2>\r\n    <p class=\"sub\">The process looks a little different depending on which side of the marketplace you're on.<\/p>\r\n\r\n    <div class=\"mafp-howtabs\">\r\n      <button class=\"mafp-howtab selected\" id=\"mo-howtab-sellers\" onclick=\"mafpKb.setHowTab('sellers')\">For sellers &amp; listers<\/button>\r\n      <button class=\"mafp-howtab\" id=\"mo-howtab-buyers\" onclick=\"mafpKb.setHowTab('buyers')\">For buyers &amp; investors<\/button>\r\n    <\/div>\r\n\r\n    <div class=\"mafp-how-panel active\" id=\"mo-how-sellers\">\r\n      <div class=\"mafp-how-list\">\r\n        <div class=\"mafp-how-item\">\r\n          <div class=\"mafp-how-num\">1<\/div>\r\n          <div><h3>Create your account<\/h3><p>Sign up with your email \u2014 takes about a minute.<\/p><\/div>\r\n        <\/div>\r\n        <div class=\"mafp-how-item\">\r\n          <div class=\"mafp-how-num\">2<\/div>\r\n          <div><h3>Choose what you're listing<\/h3><p>Business for sale, franchise opportunity, professional service, or investment opportunity. Each type has its own fields \u2014 financials for a business sale, funding ask and equity for an investment round, and so on.<\/p><\/div>\r\n        <\/div>\r\n        <div class=\"mafp-how-item\">\r\n          <div class=\"mafp-how-num\">3<\/div>\r\n          <div><h3>Add your details<\/h3><p>Title, description (minimum 50 characters), country and industry, and up to 5 photos. Investment listings can also attach a pitch deck and a video pitch.<\/p><\/div>\r\n        <\/div>\r\n        <div class=\"mafp-how-item\">\r\n          <div class=\"mafp-how-num\">4<\/div>\r\n          <div><h3>Verify your identity<\/h3><p>Every lister completes identity verification \u2014 full name, ID\/passport number, date of birth, nationality, an ID photo, and a selfie. This protects buyers and investors from fraudulent listings.<\/p><\/div>\r\n        <\/div>\r\n        <div class=\"mafp-how-item\">\r\n          <div class=\"mafp-how-num\">5<\/div>\r\n          <div><h3>Pay &amp; publish<\/h3><p>A one-time $34.99 fee, paid securely online. Your listing goes live immediately and stays live for 12 months.<\/p><\/div>\r\n        <\/div>\r\n        <div class=\"mafp-how-item\">\r\n          <div class=\"mafp-how-num\">6<\/div>\r\n          <div><h3>Get discovered<\/h3><p>Buyers and investors browsing the marketplace can view your listing and send you an enquiry directly. You connect and negotiate with them yourselves \u2014 MAP doesn't broker the deal.<\/p><\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"mafp-how-panel\" id=\"mo-how-buyers\">\r\n      <div class=\"mafp-how-list\">\r\n        <div class=\"mafp-how-item\">\r\n          <div class=\"mafp-how-num\">1<\/div>\r\n          <div><h3>Browse freely<\/h3><p>No account needed to browse. Filter by listing type, industry, or country to find opportunities that match what you're looking for.<\/p><\/div>\r\n        <\/div>\r\n        <div class=\"mafp-how-item\">\r\n          <div class=\"mafp-how-num\">2<\/div>\r\n          <div><h3>Review a listing<\/h3><p>Each listing shows the details relevant to its type \u2014 asking price and financials for a business sale, funding ask and equity for an investment round, rate and service type for a professional service.<\/p><\/div>\r\n        <\/div>\r\n        <div class=\"mafp-how-item\">\r\n          <div class=\"mafp-how-num\">3<\/div>\r\n          <div><h3>Create an account to enquire<\/h3><p>Sending a message to a lister requires a free MAP account, mainly so listers know they're hearing from a real person.<\/p><\/div>\r\n        <\/div>\r\n        <div class=\"mafp-how-item\">\r\n          <div class=\"mafp-how-num\">4<\/div>\r\n          <div><h3>Connect directly<\/h3><p>Your enquiry goes straight to the lister. From there, all communication, negotiation, and any resulting agreement happens directly between you and them.<\/p><\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\r\n<!-- ===================== FAQ ===================== -->\r\n<section class=\"mafp-section mafp-faq\">\r\n  <div class=\"mafp-wrap\">\r\n    <h2>Frequently asked questions<\/h2>\r\n    <p class=\"sub\">Can't find what you're looking for? See Support below.<\/p>\r\n\r\n    <div id=\"mo-faqRoot\">\r\n\r\n      <div class=\"mafp-faq-cat\" data-cat=\"getting-started\">\r\n        <div class=\"mafp-faq-cat-title\"><i class=\"ti ti-rocket\"><\/i> Getting started<\/div>\r\n\r\n        <div class=\"mafp-faq-item\">\r\n          <button class=\"mafp-faq-q\">What is MAP Marketplace? <i class=\"ti ti-chevron-down\"><\/i><\/button>\r\n          <div class=\"mafp-faq-a\"><div class=\"mafp-faq-a-inner\">A marketplace where business owners across Africa can list a business for sale, a franchise opportunity, a professional service, or an investment opportunity, and connect directly with buyers and investors.<\/div><\/div>\r\n        <\/div>\r\n        <div class=\"mafp-faq-item\">\r\n          <button class=\"mafp-faq-q\">Do I need an account? <i class=\"ti ti-chevron-down\"><\/i><\/button>\r\n          <div class=\"mafp-faq-a\"><div class=\"mafp-faq-a-inner\">You need a free MAP account to publish a listing or to send an enquiry to a lister. Browsing listings doesn't require an account.<\/div><\/div>\r\n        <\/div>\r\n        <div class=\"mafp-faq-item\">\r\n          <button class=\"mafp-faq-q\">Is browsing the marketplace free? <i class=\"ti ti-chevron-down\"><\/i><\/button>\r\n          <div class=\"mafp-faq-a\"><div class=\"mafp-faq-a-inner\">Yes. Browsing and viewing listings costs nothing \u2014 the fee only applies when you publish your own listing.<\/div><\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"mafp-faq-cat\" data-cat=\"listing-types\">\r\n        <div class=\"mafp-faq-cat-title\"><i class=\"ti ti-list-check\"><\/i> Listing types<\/div>\r\n\r\n        <div class=\"mafp-faq-item\">\r\n          <button class=\"mafp-faq-q\">What's the difference between the four listing types? <i class=\"ti ti-chevron-down\"><\/i><\/button>\r\n          <div class=\"mafp-faq-a\"><div class=\"mafp-faq-a-inner\">\r\n            <strong>Business for sale<\/strong> \u2014 you're selling an existing, operating business.<br>\r\n            <strong>Franchise opportunity<\/strong> \u2014 you're offering or seeking a franchise arrangement.<br>\r\n            <strong>Professional service<\/strong> \u2014 you offer consulting, legal, financial, or other business services.<br>\r\n            <strong>Investment opportunity<\/strong> \u2014 you're raising funding and can attach a pitch deck and video pitch.\r\n          <\/div><\/div>\r\n        <\/div>\r\n        <div class=\"mafp-faq-item\">\r\n          <button class=\"mafp-faq-q\">Can I change my listing type after publishing? <i class=\"ti ti-chevron-down\"><\/i><\/button>\r\n          <div class=\"mafp-faq-a\"><div class=\"mafp-faq-a-inner\">Yes \u2014 your listing is fully editable after it's published, including the type and all its details.<\/div><\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"mafp-faq-cat\" data-cat=\"verification\">\r\n        <div class=\"mafp-faq-cat-title\"><i class=\"ti ti-shield-check\"><\/i> Identity verification (KYC)<\/div>\r\n\r\n        <div class=\"mafp-faq-item\">\r\n          <button class=\"mafp-faq-q\">Why do I need to verify my identity? <i class=\"ti ti-chevron-down\"><\/i><\/button>\r\n          <div class=\"mafp-faq-a\"><div class=\"mafp-faq-a-inner\">Every lister completes identity verification before publishing. It protects buyers and investors from fraudulent listings and keeps the marketplace trustworthy.<\/div><\/div>\r\n        <\/div>\r\n        <div class=\"mafp-faq-item\">\r\n          <button class=\"mafp-faq-q\">What do I need to provide? <i class=\"ti ti-chevron-down\"><\/i><\/button>\r\n          <div class=\"mafp-faq-a\"><div class=\"mafp-faq-a-inner\">Your full legal name, ID or passport number, date of birth, nationality, a photo of your ID document, and a selfie.<\/div><\/div>\r\n        <\/div>\r\n        <div class=\"mafp-faq-item\">\r\n          <button class=\"mafp-faq-q\">Is my identity information shared with anyone? <i class=\"ti ti-chevron-down\"><\/i><\/button>\r\n          <div class=\"mafp-faq-a\"><div class=\"mafp-faq-a-inner\">No. Your verification details are used to confirm your identity only \u2014 they're never shown on your public listing or shared with other users.<\/div><\/div>\r\n        <\/div>\r\n        <div class=\"mafp-faq-item\">\r\n          <button class=\"mafp-faq-q\">How long does verification take? <i class=\"ti ti-chevron-down\"><\/i><\/button>\r\n          <div class=\"mafp-faq-a\"><div class=\"mafp-faq-a-inner\">Usually 1\u20132 business days.<\/div><\/div>\r\n        <\/div>\r\n        <div class=\"mafp-faq-item\">\r\n          <button class=\"mafp-faq-q\">Do I need to verify again if I already did KYC elsewhere on MAP? <i class=\"ti ti-chevron-down\"><\/i><\/button>\r\n          <div class=\"mafp-faq-a\"><div class=\"mafp-faq-a-inner\">If you're already verified, the listing flow detects this automatically and skips straight to payment.<\/div><\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"mafp-faq-cat\" data-cat=\"pricing\">\r\n        <div class=\"mafp-faq-cat-title\"><i class=\"ti ti-credit-card\"><\/i> Pricing &amp; payment<\/div>\r\n\r\n        <div class=\"mafp-faq-item\">\r\n          <button class=\"mafp-faq-q\">How much does it cost to list? <i class=\"ti ti-chevron-down\"><\/i><\/button>\r\n          <div class=\"mafp-faq-a\"><div class=\"mafp-faq-a-inner\">A flat $34.99, one-time. Your listing stays live for 12 months \u2014 no subscription, no recurring charge.<\/div><\/div>\r\n        <\/div>\r\n        <div class=\"mafp-faq-item\">\r\n          <button class=\"mafp-faq-q\">How do I pay? <i class=\"ti ti-chevron-down\"><\/i><\/button>\r\n          <div class=\"mafp-faq-a\"><div class=\"mafp-faq-a-inner\">Securely online, at the final step of creating your listing. Your card details are never stored on our servers.<\/div><\/div>\r\n        <\/div>\r\n        <div class=\"mafp-faq-item\">\r\n          <button class=\"mafp-faq-q\">Is the fee refundable? <i class=\"ti ti-chevron-down\"><\/i><\/button>\r\n          <div class=\"mafp-faq-a\"><div class=\"mafp-faq-a-inner\">The $34.99 fee is refundable if your listing is rejected before it's published. However, no refund is given if the rejection is due to the business being high-risk, in an unsupported industry, an attempt to circumvent listing rules, or flagged as likely fraudulent.<\/div><\/div>\r\n        <\/div>\r\n        <div class=\"mafp-faq-item\">\r\n          <button class=\"mafp-faq-q\">What happens after 12 months? <i class=\"ti ti-chevron-down\"><\/i><\/button>\r\n          <div class=\"mafp-faq-a\"><div class=\"mafp-faq-a-inner\">Your listing needs to be manually renewed to stay live \u2014 it won't auto-renew or charge you again on its own.<\/div><\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"mafp-faq-cat\" data-cat=\"buyers\">\r\n        <div class=\"mafp-faq-cat-title\"><i class=\"ti ti-users\"><\/i> For buyers &amp; investors<\/div>\r\n\r\n        <div class=\"mafp-faq-item\">\r\n          <button class=\"mafp-faq-q\">How do I contact a lister? <i class=\"ti ti-chevron-down\"><\/i><\/button>\r\n          <div class=\"mafp-faq-a\"><div class=\"mafp-faq-a-inner\">Log in (or create a free account), then use the enquiry option on the listing you're interested in. Your message goes straight to the lister.<\/div><\/div>\r\n        <\/div>\r\n        <div class=\"mafp-faq-item\">\r\n          <button class=\"mafp-faq-q\">Does MAP verify that listings are accurate? <i class=\"ti ti-chevron-down\"><\/i><\/button>\r\n          <div class=\"mafp-faq-a\"><div class=\"mafp-faq-a-inner\">No. MAP Marketplace is a listing and introduction platform only \u2014 we verify each lister's identity, but we don't independently verify the financial or factual claims made in a listing. Do your own due diligence before entering any agreement.<\/div><\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"mafp-faq-cat\" data-cat=\"legal\">\r\n        <div class=\"mafp-faq-cat-title\"><i class=\"ti ti-scale\"><\/i> Legal &amp; trust<\/div>\r\n\r\n        <div class=\"mafp-faq-item\">\r\n          <button class=\"mafp-faq-q\">Does MAP broker or guarantee the deal? <i class=\"ti ti-chevron-down\"><\/i><\/button>\r\n          <div class=\"mafp-faq-a\"><div class=\"mafp-faq-a-inner\">No. MAP does not participate in, broker, or guarantee any transaction between parties. We connect people \u2014 any resulting negotiation or agreement is between you and the other party directly.<\/div><\/div>\r\n        <\/div>\r\n        <div class=\"mafp-faq-item\">\r\n          <button class=\"mafp-faq-q\">What if I come across a listing that looks fraudulent? <i class=\"ti ti-chevron-down\"><\/i><\/button>\r\n          <div class=\"mafp-faq-a\"><div class=\"mafp-faq-a-inner\">Use the \"Report listing\" option on the listing itself, or email <a href=\"mailto:fraud@mutualafricapay.com\">fraud@mutualafricapay.com<\/a> directly.<\/div><\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n    <p class=\"mafp-no-results\" id=\"mo-noResults\">No results for that search \u2014 try a different term.<\/p>\r\n  <\/div>\r\n<\/section>\r\n\r\n<!-- ===================== SUPPORT ===================== -->\r\n<section class=\"mafp-support-cta\">\r\n  <div class=\"mafp-wrap\">\r\n    <h2>Still need help?<\/h2>\r\n    <p>Reach out and we'll get back to you.<\/p>\r\n    <a class=\"mafp-btn\" href=\"https:\/\/mutualafricapay.com\/contact\/\">Contact support <i class=\"ti ti-arrow-right\"><\/i><\/a>\r\n  <\/div>\r\n<\/section>\r\n\r\n<\/div>\r\n\r\n<script>\r\n(function(){\r\n  function setHowTab(tab){\r\n    document.getElementById('mo-howtab-sellers').classList.toggle('selected', tab==='sellers');\r\n    document.getElementById('mo-howtab-buyers').classList.toggle('selected', tab==='buyers');\r\n    document.getElementById('mo-how-sellers').classList.toggle('active', tab==='sellers');\r\n    document.getElementById('mo-how-buyers').classList.toggle('active', tab==='buyers');\r\n  }\r\n\r\n  document.querySelectorAll('.mafp-kb .mafp-faq-q').forEach(function(btn){\r\n    btn.addEventListener('click', function(){\r\n      btn.closest('.mafp-faq-item').classList.toggle('open');\r\n    });\r\n  });\r\n\r\n  const searchInput = document.getElementById('mo-kbSearch');\r\n  searchInput.addEventListener('input', function(){\r\n    const term = searchInput.value.trim().toLowerCase();\r\n    let anyVisible = false;\r\n\r\n    document.querySelectorAll('.mafp-kb .mafp-faq-cat').forEach(function(cat){\r\n      let catHasVisible = false;\r\n      cat.querySelectorAll('.mafp-faq-item').forEach(function(item){\r\n        const text = item.textContent.toLowerCase();\r\n        const match = !term || text.includes(term);\r\n        item.setAttribute('data-hidden', match ? 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For sellers &amp; listers For buyers &amp; investors 1 Create your account Sign up with your email \u2014 takes about a minute. 2 Choose what you&#8217;re listing Business for<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-7430","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mutualafricapay.com\/marketplace\/wp-json\/wp\/v2\/pages\/7430","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mutualafricapay.com\/marketplace\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mutualafricapay.com\/marketplace\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mutualafricapay.com\/marketplace\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mutualafricapay.com\/marketplace\/wp-json\/wp\/v2\/comments?post=7430"}],"version-history":[{"count":4,"href":"https:\/\/mutualafricapay.com\/marketplace\/wp-json\/wp\/v2\/pages\/7430\/revisions"}],"predecessor-version":[{"id":7434,"href":"https:\/\/mutualafricapay.com\/marketplace\/wp-json\/wp\/v2\/pages\/7430\/revisions\/7434"}],"wp:attachment":[{"href":"https:\/\/mutualafricapay.com\/marketplace\/wp-json\/wp\/v2\/media?parent=7430"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}