{"id":2192,"date":"2026-05-29T10:06:05","date_gmt":"2026-05-29T10:06:05","guid":{"rendered":"https:\/\/mutualafricapay.com\/?page_id=2192"},"modified":"2026-05-29T10:06:05","modified_gmt":"2026-05-29T10:06:05","slug":"help-centre","status":"publish","type":"page","link":"https:\/\/mutualafricapay.com\/ug\/help-centre\/","title":{"rendered":"Help Centre"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\r\n\r\n\r\n\r\n\r\nHelp Centre \u2014 Mutual Africa Pay<\/title>\r\n<style>\r\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Space+Grotesk:wght@400;500;600;700&display=swap');\r\n*,*::before,*::after{box-sizing:border-box;margin:0;padding:0;}\r\nbody{font-family:'Space Grotesk',sans-serif;background:#FFFFFF;color:#0D1B3E;-webkit-font-smoothing:antialiased;}\r\n.kb-wrap{max-width:960px;margin:0 auto;padding:48px 24px 80px;}\r\n\/* Hero *\/\r\n.kb-hero{text-align:center;padding-bottom:40px;border-bottom:1px solid rgba(13,27,62,0.1);margin-bottom:40px;}\r\n.kb-hero-eyebrow{display:inline-flex;align-items:center;gap:7px;font-size:0.7rem;font-weight:700;letter-spacing:0.08em;text-transform:uppercase;color:#2E9E44;margin-bottom:14px;}\r\n.kb-hero-dot{width:7px;height:7px;border-radius:50%;background:#2E9E44;display:inline-block;}\r\n.kb-hero h1{font-size:clamp(2rem,4vw,3rem);font-weight:700;letter-spacing:-0.025em;color:#0D1B3E;margin-bottom:12px;line-height:1.1;}\r\n.kb-hero p{font-size:1rem;color:#0D1B3E;opacity:0.6;max-width:560px;margin:0 auto 28px;line-height:1.7;}\r\n\/* Search *\/\r\n.kb-search-wrap{max-width:520px;margin:0 auto;position:relative;}\r\n.kb-search{width:100%;padding:14px 18px 14px 44px;border:1.5px solid rgba(13,27,62,0.15);border-radius:10px;font-size:0.95rem;font-family:'Space Grotesk',sans-serif;color:#0D1B3E;background:#FFFFFF;outline:none;transition:border-color 150ms,box-shadow 150ms;}\r\n.kb-search:focus{border-color:rgba(46,158,68,0.5);box-shadow:0 0 0 3px rgba(46,158,68,0.1);}\r\n.kb-search::placeholder{color:rgba(13,27,62,0.35);}\r\n.kb-search-ico{position:absolute;left:14px;top:50%;transform:translateY(-50%);pointer-events:none;color:rgba(13,27,62,0.35);}\r\n\/* Categories grid *\/\r\n.kb-cat-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:48px;}\r\n.kb-cat-card{display:block;text-decoration:none;background:#FFFFFF;border:1px solid rgba(13,27,62,0.1);border-radius:12px;padding:22px 18px;transition:border-color 160ms,box-shadow 180ms,transform 180ms cubic-bezier(0.23,1,0.32,1);}\r\n.kb-cat-card:hover{border-color:rgba(46,158,68,0.35);box-shadow:0 6px 20px rgba(13,27,62,0.08);transform:translateY(-2px);}\r\n.kb-cat-icon{font-size:1.6rem;margin-bottom:12px;}\r\n.kb-cat-name{font-size:0.92rem;font-weight:600;color:#0D1B3E;margin-bottom:5px;}\r\n.kb-cat-count{font-size:0.78rem;color:#0D1B3E;opacity:0.5;}\r\n\/* Popular section *\/\r\n.kb-section-title{font-size:1.1rem;font-weight:600;color:#0D1B3E;margin-bottom:16px;}\r\n.kb-popular-grid{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-bottom:48px;}\r\n.kb-popular-item{display:flex;align-items:center;gap:10px;padding:12px 14px;border:1px solid rgba(13,27,62,0.08);border-radius:8px;text-decoration:none;color:#0D1B3E;font-size:0.875rem;font-weight:500;transition:border-color 140ms,background 140ms;}\r\n.kb-popular-item:hover{border-color:rgba(46,158,68,0.3);background:#F8FBF8;}\r\n.kb-popular-arrow{margin-left:auto;color:#2E9E44;opacity:0.7;font-size:1rem;}\r\n\/* Contact CTA *\/\r\n.kb-cta{background:#F0FBF4;border:1px solid rgba(46,158,68,0.2);border-radius:14px;padding:28px 32px;display:flex;align-items:center;justify-content:space-between;gap:20px;flex-wrap:wrap;}\r\n.kb-cta-text h2{font-size:1.1rem;font-weight:600;color:#0D1B3E;margin-bottom:6px;}\r\n.kb-cta-text p{font-size:0.875rem;color:#0D1B3E;opacity:0.65;line-height:1.6;}\r\n.kb-cta-btn{display:inline-flex;align-items:center;gap:7px;background:#2E9E44;color:#FFFFFF;padding:12px 22px;border-radius:8px;font-size:0.88rem;font-weight:600;text-decoration:none;white-space:nowrap;transition:background 150ms;}\r\n.kb-cta-btn:hover{background:#27863a;}\r\n\/* Search results *\/\r\n.kb-results{display:none;background:#FFFFFF;border:1px solid rgba(13,27,62,0.12);border-radius:10px;margin-top:8px;overflow:hidden;max-height:320px;overflow-y:auto;box-shadow:0 8px 24px rgba(13,27,62,0.1);}\r\n.kb-result-item{display:block;padding:12px 16px;text-decoration:none;color:#0D1B3E;border-bottom:1px solid rgba(13,27,62,0.07);font-size:0.875rem;transition:background 120ms;}\r\n.kb-result-item:last-child{border-bottom:none;}\r\n.kb-result-item:hover{background:#F8F9FC;}\r\n.kb-result-title{font-weight:500;margin-bottom:2px;}\r\n.kb-result-cat{font-size:0.75rem;color:#2E9E44;}\r\n.kb-no-results{padding:20px 16px;text-align:center;color:rgba(13,27,62,0.4);font-size:0.875rem;}\r\n@media(max-width:700px){.kb-cat-grid{grid-template-columns:1fr 1fr;}.kb-popular-grid{grid-template-columns:1fr;}}\r\n@media(max-width:400px){.kb-cat-grid{grid-template-columns:1fr 1fr;}}\r\n<\/style>\r\n<\/head>\r\n<body>\r\n<div class=\"kb-wrap\">\r\n\r\n <!-- Hero + Search -->\r\n <div class=\"kb-hero\">\r\n <div class=\"kb-hero-eyebrow\"><span class=\"kb-hero-dot\"><\/span>Help Centre<\/div>\r\n <h1>How can we help you?<\/h1>\r\n <p>Search for answers across all Mutual Africa Pay documentation, or browse by category below.<\/p>\r\n <div class=\"kb-search-wrap\">\r\n <svg class=\"kb-search-ico\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><circle cx=\"6.5\" cy=\"6.5\" r=\"5\" stroke=\"currentColor\" stroke-width=\"1.4\"\/><path d=\"M10 10l4 4\" stroke=\"currentColor\" stroke-width=\"1.4\" stroke-linecap=\"round\"\/><\/svg>\r\n <input class=\"kb-search\" type=\"text\" placeholder=\"Search articles, guides, and troubleshooting\u2026\" id=\"kb-search-input\" autocomplete=\"off\" oninput=\"runSearch(this.value)\">\r\n <div class=\"kb-results\" id=\"kb-results\"><\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Categories -->\r\n <div class=\"kb-cat-grid\">\r\n <a href=\"https:\/\/mutualafricapay.com\/help-centre\/getting-started\/\" class=\"kb-cat-card\">\r\n <div class=\"kb-cat-icon\">\ud83d\ude80<\/div>\r\n <div class=\"kb-cat-name\">Getting started<\/div>\r\n <div class=\"kb-cat-count\">7 articles<\/div>\r\n <\/a>\r\n <a href=\"https:\/\/mutualafricapay.com\/help-centre\/invoicing-payments\/\" class=\"kb-cat-card\">\r\n <div class=\"kb-cat-icon\">\ud83e\uddfe<\/div>\r\n <div class=\"kb-cat-name\">Invoicing & payments<\/div>\r\n <div class=\"kb-cat-count\">10 articles<\/div>\r\n <\/a>\r\n <a href=\"https:\/\/mutualafricapay.com\/help-centre\/accounting-finance\/\" class=\"kb-cat-card\">\r\n <div class=\"kb-cat-icon\">\ud83d\udcca<\/div>\r\n <div class=\"kb-cat-name\">Accounting & finance<\/div>\r\n <div class=\"kb-cat-count\">8 articles<\/div>\r\n <\/a>\r\n <a href=\"https:\/\/mutualafricapay.com\/help-centre\/banking-reconciliation\/\" class=\"kb-cat-card\">\r\n <div class=\"kb-cat-icon\">\ud83c\udfe6<\/div>\r\n <div class=\"kb-cat-name\">Banking & reconciliation<\/div>\r\n <div class=\"kb-cat-count\">6 articles<\/div>\r\n <\/a>\r\n <a href=\"https:\/\/mutualafricapay.com\/help-centre\/business-operations\/\" class=\"kb-cat-card\">\r\n <div class=\"kb-cat-icon\">\u2699\ufe0f<\/div>\r\n <div class=\"kb-cat-name\">Business operations<\/div>\r\n <div class=\"kb-cat-count\">9 articles<\/div>\r\n <\/a>\r\n <a href=\"https:\/\/mutualafricapay.com\/help-centre\/payroll-people\/\" class=\"kb-cat-card\">\r\n <div class=\"kb-cat-icon\">\ud83d\udc65<\/div>\r\n <div class=\"kb-cat-name\">Payroll & people<\/div>\r\n <div class=\"kb-cat-count\">7 articles<\/div>\r\n <\/a>\r\n <a href=\"https:\/\/mutualafricapay.com\/help-centre\/account-billing\/\" class=\"kb-cat-card\">\r\n <div class=\"kb-cat-icon\">\ud83d\udcb3<\/div>\r\n <div class=\"kb-cat-name\">Account & billing<\/div>\r\n <div class=\"kb-cat-count\">7 articles<\/div>\r\n <\/a>\r\n <a href=\"https:\/\/mutualafricapay.com\/support\/\" class=\"kb-cat-card\">\r\n <div class=\"kb-cat-icon\">\ud83c\udfab<\/div>\r\n <div class=\"kb-cat-name\">Submit a ticket<\/div>\r\n <div class=\"kb-cat-count\">Get direct help<\/div>\r\n <\/a>\r\n <\/div>\r\n\r\n <!-- Popular articles -->\r\n <div class=\"kb-section-title\">Most helpful articles<\/div>\r\n <div class=\"kb-popular-grid\">\r\n <a href=\"https:\/\/mutualafricapay.com\/help-centre\/getting-started\/\" class=\"kb-popular-item\">\r\n <svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\" style=\"color:#2E9E44;flex-shrink:0\"><path d=\"M7 1.167A5.833 5.833 0 107 12.833 5.833 5.833 0 007 1.167z\" stroke=\"currentColor\" stroke-width=\"1.3\"\/><path d=\"M7 4.667v2.916L8.75 9.333\" stroke=\"currentColor\" stroke-width=\"1.3\" stroke-linecap=\"round\"\/><\/svg>\r\n Setting up your account\r\n <span class=\"kb-popular-arrow\">\u2192<\/span>\r\n <\/a>\r\n <a href=\"https:\/\/mutualafricapay.com\/help-centre\/invoicing-payments\/\" class=\"kb-popular-item\">\r\n <svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\" style=\"color:#2E9E44;flex-shrink:0\"><path d=\"M7 1.167A5.833 5.833 0 107 12.833 5.833 5.833 0 007 1.167z\" stroke=\"currentColor\" stroke-width=\"1.3\"\/><path d=\"M7 4.667v2.916L8.75 9.333\" stroke=\"currentColor\" stroke-width=\"1.3\" stroke-linecap=\"round\"\/><\/svg>\r\n Creating and sending your first invoice\r\n <span class=\"kb-popular-arrow\">\u2192<\/span>\r\n <\/a>\r\n <a href=\"https:\/\/mutualafricapay.com\/help-centre\/invoicing-payments\/\" class=\"kb-popular-item\">\r\n <svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\" style=\"color:#2E9E44;flex-shrink:0\"><path d=\"M7 1.167A5.833 5.833 0 107 12.833 5.833 5.833 0 007 1.167z\" stroke=\"currentColor\" stroke-width=\"1.3\"\/><path d=\"M7 4.667v2.916L8.75 9.333\" stroke=\"currentColor\" stroke-width=\"1.3\" stroke-linecap=\"round\"\/><\/svg>\r\n Sending invoices via WhatsApp and SMS\r\n <span class=\"kb-popular-arrow\">\u2192<\/span>\r\n <\/a>\r\n <a href=\"https:\/\/mutualafricapay.com\/help-centre\/accounting-finance\/\" class=\"kb-popular-item\">\r\n <svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\" style=\"color:#2E9E44;flex-shrink:0\"><path d=\"M7 1.167A5.833 5.833 0 107 12.833 5.833 5.833 0 007 1.167z\" stroke=\"currentColor\" stroke-width=\"1.3\"\/><path d=\"M7 4.667v2.916L8.75 9.333\" stroke=\"currentColor\" stroke-width=\"1.3\" stroke-linecap=\"round\"\/><\/svg>\r\n Setting up VAT and generating VAT201 reports\r\n <span class=\"kb-popular-arrow\">\u2192<\/span>\r\n <\/a>\r\n <a href=\"https:\/\/mutualafricapay.com\/help-centre\/banking-reconciliation\/\" class=\"kb-popular-item\">\r\n <svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\" style=\"color:#2E9E44;flex-shrink:0\"><path d=\"M7 1.167A5.833 5.833 0 107 12.833 5.833 5.833 0 007 1.167z\" stroke=\"currentColor\" stroke-width=\"1.3\"\/><path d=\"M7 4.667v2.916L8.75 9.333\" stroke=\"currentColor\" stroke-width=\"1.3\" stroke-linecap=\"round\"\/><\/svg>\r\n Connecting your bank account via open banking\r\n <span class=\"kb-popular-arrow\">\u2192<\/span>\r\n <\/a>\r\n <a href=\"https:\/\/mutualafricapay.com\/help-centre\/payroll-people\/\" class=\"kb-popular-item\">\r\n <svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\" style=\"color:#2E9E44;flex-shrink:0\"><path d=\"M7 1.167A5.833 5.833 0 107 12.833 5.833 5.833 0 007 1.167z\" stroke=\"currentColor\" stroke-width=\"1.3\"\/><path d=\"M7 4.667v2.916L8.75 9.333\" stroke=\"currentColor\" stroke-width=\"1.3\" stroke-linecap=\"round\"\/><\/svg>\r\n Running a monthly pay run\r\n <span class=\"kb-popular-arrow\">\u2192<\/span>\r\n <\/a>\r\n <a href=\"https:\/\/mutualafricapay.com\/help-centre\/account-billing\/\" class=\"kb-popular-item\">\r\n <svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\" style=\"color:#2E9E44;flex-shrink:0\"><path d=\"M7 1.167A5.833 5.833 0 107 12.833 5.833 5.833 0 007 1.167z\" stroke=\"currentColor\" stroke-width=\"1.3\"\/><path d=\"M7 4.667v2.916L8.75 9.333\" stroke=\"currentColor\" stroke-width=\"1.3\" stroke-linecap=\"round\"\/><\/svg>\r\n Resetting your password\r\n <span class=\"kb-popular-arrow\">\u2192<\/span>\r\n <\/a>\r\n <a href=\"https:\/\/mutualafricapay.com\/help-centre\/invoicing-payments\/\" class=\"kb-popular-item\">\r\n <svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\" style=\"color:#2E9E44;flex-shrink:0\"><path d=\"M7 1.167A5.833 5.833 0 107 12.833 5.833 5.833 0 007 1.167z\" stroke=\"currentColor\" stroke-width=\"1.3\"\/><path d=\"M7 4.667v2.916L8.75 9.333\" stroke=\"currentColor\" stroke-width=\"1.3\" stroke-linecap=\"round\"\/><\/svg>\r\n Invoice payment not received \u2014 what to check\r\n <span class=\"kb-popular-arrow\">\u2192<\/span>\r\n <\/a>\r\n <\/div>\r\n\r\n <!-- Contact CTA -->\r\n <div class=\"kb-cta\">\r\n <div class=\"kb-cta-text\">\r\n <h2>Cannot find what you need?<\/h2>\r\n <p>The Mutual Africa Pay support team is available Monday to Friday, 08:00 to 18:00 SAST. Average first response within four hours.<\/p>\r\n <\/div>\r\n <a href=\"https:\/\/mutualafricapay.com\/support\/\" class=\"kb-cta-btn\">\r\n Submit a support ticket\r\n <svg width=\"13\" height=\"13\" viewBox=\"0 0 13 13\" fill=\"none\"><path d=\"M2 6.5h9M7 2l4.5 4.5L7 11\" stroke=\"currentColor\" stroke-width=\"1.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\r\n <\/a>\r\n <\/div>\r\n\r\n<\/div>\r\n\r\n<script>\r\nvar ARTICLES = [(\"Setting up your account\", \"Getting started\", \"map-kb-getting-started.html\"), (\"What is Mutual Africa Pay?\", \"Getting started\", \"map-kb-getting-started.html\"), (\"Inviting team members and setting roles\", \"Getting started\", \"map-kb-getting-started.html\"), (\"Creating your organisation profile\", \"Getting started\", \"map-kb-getting-started.html\"), (\"Choosing the right plan\", \"Getting started\", \"map-kb-getting-started.html\"), (\"Migrating from another accounting tool\", \"Getting started\", \"map-kb-getting-started.html\"), (\"The Mutual Africa Pay dashboard explained\", \"Getting started\", \"map-kb-getting-started.html\"), (\"Creating and sending your first invoice\", \"Invoicing & payments\", \"map-kb-invoicing-payments.html\"), (\"Sending invoices via WhatsApp and SMS\", \"Invoicing & payments\", \"map-kb-invoicing-payments.html\"), (\"Setting up recurring billing\", \"Invoicing & payments\", \"map-kb-invoicing-payments.html\"), (\"Generating and sharing payment links\", \"Invoicing & payments\", \"map-kb-invoicing-payments.html\"), (\"Converting a quote to an invoice\", \"Invoicing & payments\", \"map-kb-invoicing-payments.html\"), (\"Adding line items, taxes, and discounts\", \"Invoicing & payments\", \"map-kb-invoicing-payments.html\"), (\"Understanding invoice statuses\", \"Invoicing & payments\", \"map-kb-invoicing-payments.html\"), (\"Invoice payment not received \u2014 what to check\", \"Invoicing & payments\", \"map-kb-invoicing-payments.html\"), (\"Accepting payments in multiple currencies\", \"Invoicing & payments\", \"map-kb-invoicing-payments.html\"), (\"Setting up automated payment reminders\", \"Invoicing & payments\", \"map-kb-invoicing-payments.html\"), (\"Reading your profit and loss report\", \"Accounting & finance\", \"map-kb-accounting.html\"), (\"Recording and categorising expenses\", \"Accounting & finance\", \"map-kb-accounting.html\"), (\"Understanding your balance sheet\", \"Accounting & finance\", \"map-kb-accounting.html\"), (\"Setting up VAT and generating VAT201 reports\", \"Accounting & finance\", \"map-kb-accounting.html\"), (\"Managing aged receivables and payables\", \"Accounting & finance\", \"map-kb-accounting.html\"), (\"Exporting financial reports for your accountant\", \"Accounting & finance\", \"map-kb-accounting.html\"), (\"Understanding the audit trail\", \"Accounting & finance\", \"map-kb-accounting.html\"), (\"Setting your financial year dates\", \"Accounting & finance\", \"map-kb-accounting.html\"), (\"Connecting your bank account via open banking\", \"Banking & reconciliation\", \"map-kb-banking.html\"), (\"How automatic bank reconciliation works\", \"Banking & reconciliation\", \"map-kb-banking.html\"), (\"Manually importing bank statements\", \"Banking & reconciliation\", \"map-kb-banking.html\"), (\"Resolving unmatched transactions\", \"Banking & reconciliation\", \"map-kb-banking.html\"), (\"Reconciling a foreign currency account\", \"Banking & reconciliation\", \"map-kb-banking.html\"), (\"Supported South African banks for open banking\", \"Banking & reconciliation\", \"map-kb-banking.html\"), (\"Adding and managing clients\", \"Business operations\", \"map-kb-operations.html\"), (\"Adding and managing suppliers\", \"Business operations\", \"map-kb-operations.html\"), (\"Creating and approving purchase orders\", \"Business operations\", \"map-kb-operations.html\"), (\"Tracking stock levels and inventory\", \"Business operations\", \"map-kb-operations.html\"), (\"Creating quotes and getting client approval\", \"Business operations\", \"map-kb-operations.html\"), (\"Setting up and using point of sale\", \"Business operations\", \"map-kb-operations.html\"), (\"Tracking project costs and profitability\", \"Business operations\", \"map-kb-operations.html\"), (\"Storing and organising business documents\", \"Business operations\", \"map-kb-operations.html\"), (\"Inventory count is incorrect \u2014 how to fix it\", \"Business operations\", \"map-kb-operations.html\"), (\"Setting up payroll and adding employees\", \"Payroll & people\", \"map-kb-payroll-people.html\"), (\"Running a monthly pay run\", \"Payroll & people\", \"map-kb-payroll-people.html\"), (\"Understanding PAYE and UIF calculations\", \"Payroll & people\", \"map-kb-payroll-people.html\"), (\"Paying employees \u2014 bank transfer process\", \"Payroll & people\", \"map-kb-payroll-people.html\"), (\"Payroll run shows an error \u2014 troubleshooting\", \"Payroll & people\", \"map-kb-payroll-people.html\"), (\"Sending bulk emails to clients\", \"Payroll & people\", \"map-kb-payroll-people.html\"), (\"Understanding cash flow forecasting\", \"Payroll & people\", \"map-kb-payroll-people.html\"), (\"Changing or upgrading your plan\", \"Account & billing\", \"map-kb-account-billing.html\"), (\"Adding or updating a payment method\", \"Account & billing\", \"map-kb-account-billing.html\"), (\"Downloading your Mutual Africa Pay invoices\", \"Account & billing\", \"map-kb-account-billing.html\"), (\"Cancelling your subscription\", \"Account & billing\", \"map-kb-account-billing.html\"), (\"POPIA data request \u2014 how to submit\", \"Account & billing\", \"map-kb-account-billing.html\"), (\"Resetting your password\", \"Account & billing\", \"map-kb-account-billing.html\"), (\"Two-factor authentication setup\", \"Account & billing\", \"map-kb-account-billing.html\")];\r\n\r\nfunction runSearch(q) {\r\n var results = document.getElementById('kb-results');\r\n q = q.trim().toLowerCase();\r\n if (q.length < 2) { results.style.display = 'none'; return; }\r\n var matches = ARTICLES.filter(function(a) { return a[0].toLowerCase().includes(q) || a[1].toLowerCase().includes(q); });\r\n if (matches.length === 0) {\r\n results.innerHTML = '<div class=\"kb-no-results\">No articles found for that search.<\/div>';\r\n } else {\r\n results.innerHTML = matches.slice(0,8).map(function(a) {\r\n return '<a href=\"' + a[2] + '\" class=\"kb-result-item\"><div class=\"kb-result-title\">' + a[0] + '<\/div><div class=\"kb-result-cat\">' + a[1] + '<\/div><\/a>';\r\n }).join('');\r\n }\r\n results.style.display = 'block';\r\n}\r\n\r\ndocument.addEventListener('click', function(e) {\r\n if (!e.target.closest('.kb-search-wrap')) {\r\n document.getElementById('kb-results').style.display = 'none';\r\n }\r\n});\r\n<\/script>\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Help Centre \u2014 Mutual Africa Pay @import url(‘https:\/\/fonts.googleapis.com\/css2?family=Space+Grotesk:wght@400;500;600;700&display=swap’); *,*::before,*::after{box-sizing:border-box;margin:0;padding:0;} body{font-family:’Space Grotesk’,sans-serif;background:#FFFFFF;color:#0D1B3E;-webkit-font-smoothing:antialiased;} .kb-wrap{max-width:960px;margin:0 auto;padding:48px 24px 80px;} \/* Hero *\/ .kb-hero{text-align:center;padding-bottom:40px;border-bottom:1px solid rgba(13,27,62,0.1);margin-bottom:40px;} .kb-hero-eyebrow{display:inline-flex;align-items:center;gap:7px;font-size:0.7rem;font-weight:700;letter-spacing:0.08em;text-transform:uppercase;color:#2E9E44;margin-bottom:14px;} .kb-hero-dot{width:7px;height:7px;border-radius:50%;background:#2E9E44;display:inline-block;} .kb-hero h1{font-size:clamp(2rem,4vw,3rem);font-weight:700;letter-spacing:-0.025em;color:#0D1B3E;margin-bottom:12px;line-height:1.1;} .kb-hero p{font-size:1rem;color:#0D1B3E;opacity:0.6;max-width:560px;margin:0 auto 28px;line-height:1.7;} \/* Search *\/ .kb-search-wrap{max-width:520px;margin:0 auto;position:relative;} .kb-search{width:100%;padding:14px 18px 14px 44px;border:1.5px solid rgba(13,27,62,0.15);border-radius:10px;font-size:0.95rem;font-family:’Space Grotesk’,sans-serif;color:#0D1B3E;background:#FFFFFF;outline:none;transition:border-color 150ms,box-shadow 150ms;} .kb-search:focus{border-color:rgba(46,158,68,0.5);box-shadow:0 0 0 3px rgba(46,158,68,0.1);} .kb-search::placeholder{color:rgba(13,27,62,0.35);} .kb-search-ico{position:absolute;left:14px;top:50%;transform:translateY(-50%);pointer-events:none;color:rgba(13,27,62,0.35);} \/* Categories grid *\/ .kb-cat-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:48px;} .kb-cat-card{display:block;text-decoration:none;background:#FFFFFF;border:1px solid rgba(13,27,62,0.1);border-radius:12px;padding:22px 18px;transition:border-color 160ms,box-shadow 180ms,transform 180ms cubic-bezier(0.23,1,0.32,1);} .kb-cat-card:hover{border-color:rgba(46,158,68,0.35);box-shadow:0 6px 20px rgba(13,27,62,0.08);transform:translateY(-2px);} .kb-cat-icon{font-size:1.6rem;margin-bottom:12px;} .kb-cat-name{font-size:0.92rem;font-weight:600;color:#0D1B3E;margin-bottom:5px;} .kb-cat-count{font-size:0.78rem;color:#0D1B3E;opacity:0.5;} \/* Popular section *\/ .kb-section-title{font-size:1.1rem;font-weight:600;color:#0D1B3E;margin-bottom:16px;} .kb-popular-grid{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-bottom:48px;} .kb-popular-item{display:flex;align-items:center;gap:10px;padding:12px 14px;border:1px solid rgba(13,27,62,0.08);border-radius:8px;text-decoration:none;color:#0D1B3E;font-size:0.875rem;font-weight:500;transition:border-color 140ms,background 140ms;} .kb-popular-item:hover{border-color:rgba(46,158,68,0.3);background:#F8FBF8;} .kb-popular-arrow{margin-left:auto;color:#2E9E44;opacity:0.7;font-size:1rem;} \/* Contact CTA *\/ .kb-cta{background:#F0FBF4;border:1px solid rgba(46,158,68,0.2);border-radius:14px;padding:28px 32px;display:flex;align-items:center;justify-content:space-between;gap:20px;flex-wrap:wrap;} .kb-cta-text h2{font-size:1.1rem;font-weight:600;color:#0D1B3E;margin-bottom:6px;} .kb-cta-text p{font-size:0.875rem;color:#0D1B3E;opacity:0.65;line-height:1.6;} .kb-cta-btn{display:inline-flex;align-items:center;gap:7px;background:#2E9E44;color:#FFFFFF;padding:12px 22px;border-radius:8px;font-size:0.88rem;font-weight:600;text-decoration:none;white-space:nowrap;transition:background 150ms;} .kb-cta-btn:hover{background:#27863a;} \/* Search results *\/ .kb-results{display:none;background:#FFFFFF;border:1px solid rgba(13,27,62,0.12);border-radius:10px;margin-top:8px;overflow:hidden;max-height:320px;overflow-y:auto;box-shadow:0 8px 24px rgba(13,27,62,0.1);} .kb-result-item{display:block;padding:12px 16px;text-decoration:none;color:#0D1B3E;border-bottom:1px solid rgba(13,27,62,0.07);font-size:0.875rem;transition:background 120ms;} .kb-result-item:last-child{border-bottom:none;} .kb-result-item:hover{background:#F8F9FC;} .kb-result-title{font-weight:500;margin-bottom:2px;} .kb-result-cat{font-size:0.75rem;color:#2E9E44;} .kb-no-results{padding:20px 16px;text-align:center;color:rgba(13,27,62,0.4);font-size:0.875rem;} @media(max-width:700px){.kb-cat-grid{grid-template-columns:1fr 1fr;}.kb-popular-grid{grid-template-columns:1fr;}} @media(max-width:400px){.kb-cat-grid{grid-template-columns:1fr 1fr;}} Help Centre How can we help you? Search for answers across all Mutual Africa Pay documentation, or browse by category below. \ud83d\ude80 Getting started 7 articles \ud83e\uddfe Invoicing & payments 10 articles \ud83d\udcca Accounting & finance 8 articles \ud83c\udfe6 Banking & reconciliation 6 articles \u2699\ufe0f Business operations 9 articles \ud83d\udc65 Payroll & people 7 articles \ud83d\udcb3 Account & billing 7 articles \ud83c\udfab Submit a ticket Get direct help Most helpful articles Setting up your account \u2192 Creating and sending your first invoice \u2192 Sending invoices via WhatsApp and SMS \u2192 Setting up VAT and generating VAT201 reports \u2192 Connecting your bank account via open banking \u2192 Running a monthly pay run \u2192 Resetting your password \u2192 Invoice payment not received \u2014 what to check \u2192 Cannot find what you need? The Mutual Africa Pay support team is available Monday to Friday, 08:00 to 18:00 SAST. Average first response within four hours. Submit a support ticket<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-2192","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mutualafricapay.com\/ug\/wp-json\/wp\/v2\/pages\/2192","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mutualafricapay.com\/ug\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mutualafricapay.com\/ug\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mutualafricapay.com\/ug\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mutualafricapay.com\/ug\/wp-json\/wp\/v2\/comments?post=2192"}],"version-history":[{"count":0,"href":"https:\/\/mutualafricapay.com\/ug\/wp-json\/wp\/v2\/pages\/2192\/revisions"}],"wp:attachment":[{"href":"https:\/\/mutualafricapay.com\/ug\/wp-json\/wp\/v2\/media?parent=2192"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}